Salesforce

Our specialist division have been working closely with Salesforce organisation and placing the very top talent for the past 10 years.  We help our customer build exceptional Salesforce teams to take them on their digital transformation journeys

Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage their sales, customer service, marketing, and other related operations. It provides a suite of tools and services that enable organizations to connect with their customers, streamline processes, and improve overall efficiency. Here are some key features and components of Salesforce:

• Sales Cloud: This module helps organizations manage their sales processes. It includes tools for lead and opportunity management, contact and account management, and sales forecasting.
• Service Cloud: Designed for customer service and support, Service Cloud allows businesses to handle customer inquiries, manage cases, and provide support through various channels such as email, chat, and social media.
• Marketing Cloud: This module focuses on marketing automation and campaign management. It allows businesses to create targeted marketing campaigns, track customer interactions, and analyze campaign performance.
• Commerce Cloud: This component is for organizations that sell products online. It supports e-commerce activities, including product management, order fulfilment, and customer service.
• Community Cloud: Community Cloud enables businesses to create online communities for their customers, partners, and employees. It facilitates collaboration, communication, and engagement within these communities.
• Platform and App Builder: Salesforce provides a platform that allows users to build custom applications and extend the functionality of the platform. App Builder is a point-and-click tool that allows users to create custom apps without coding.
• Einstein Analytics: Salesforce’s artificial intelligence (AI) capabilities, known as Einstein, provide features like predictive analytics, machine learning, and natural language processing to help businesses make data-driven decisions.
• Trailhead: Salesforce offers a learning platform called Trailhead, which provides interactive and guided learning paths for users to develop their Salesforce skills.

Salesforce is known for its scalability and flexibility, making it suitable for businesses of all sizes across various industries. It is delivered as a Software-as-a-Service (SaaS) solution, meaning users can access it through a web browser without the need for on-premises hardware or software installation