Project Manager – Customer Success

Project Manager – Customer Success
Customer Success Implementation Manager – APAC and EMEA
SaaS

UK based – Remote, MUST have full right to work in the UK and be a current UK resident

In this position you will oversee the deployment of software solutions in the hospitality sector and ensure customer success.

This is more than a project manager role and we are looking for someone with customer success and customer growth experience!
You will
* Project Management of large-scale, multi-year implementation projects, ensuring successful delivery.
* Be the primary point of contact for your customers throughout the high-growth phase and beyond to ensure ongoing satisfaction.
* Identify and address customer needs, resolve issues, and ensure a seamless handoff between phases of the customer journey.
* Provide regular status updates to customers and internal teams, ensuring transparency regarding progress, milestones, and risks.
* Identify new business opportunities and work with customers to drive growth
* Advise customers on optimizing the use of the software to maximize the value of the solution.
* Track and report on KPIs
* Oversee technical implementation specialists, ensuring alignment with project goals and customer needs

Your background
* Project management and implementation experience in customer-facing roles.
* Proven ability to build and maintain strong customer relationships, ensuring needs are met and issues are resolved.
* Proven track record of leading and managing multiple accounts or projects simultaneously.
* Strong attention to detail and a solid understanding of project management methodologies, with a proven history of delivering complex projects successfully.
* Knowledge of network technologies, SaaS, or related industries, including experience with network protocols for routers, switches, firewalls, access points, data centres, on-prem LAN/WAN, WLAN, SD-WAN, and both public and private cloud environments, is a plus.