L2 Onsite Engineer

Position: 2nd line Onsite IT Engineer

Location: Carmarthan, Wales

Salary: £28k-£30k (Dependent on Active Transferrable SC Clearance)

Perks:

• £400pcm Car Allowance + Fuel Card
• 25 Days Annual Leave + Bank Holidays
• Comprehensive Benefits Package

*MUST be SC eligible and or holds NPPV3*

JOB OVERVIEW

As an Onsite Engineer with a leading technology solutions provider, you will be pivotal in delivering onsite services for both routine and ad-hoc requirements. Your primary responsibility will be to cater to the needs of our public sector clientele across various locations, spanning from Carmathan (main site) and on rare occassions sites such as Bristol, Exeter and Dorset (expenses paid)

The role encompasses a spectrum of tasks, including basic hardware support, PC and laptop imaging, helpdesk support, desktop assistance, VC support, printer maintenance, as well as installations, relocations, and first-line technical support.

KEY RESPONSIBILITIES

• Provide onsite services to our public sector clients across multiple sites, offering technical support for end-user technology environments and corporate IT services.
• Demonstrate proficiency in working independently and remotely across a diverse range of products, conducting installations and troubleshooting as required.
• Adhere to documented procedures provided by the company or the client, and exhibit adaptability in response to procedural changes, contributing to procedural improvements where necessary.
• Show commitment to personal development by actively participating in management appraisals and training initiatives, while seeking opportunities for skill enhancement in alignment with personal and organizational objectives.

QUALIFICATIONS, SKILLS, AND EXPERIENCE

• Demonstrated expertise in relevant technology domains.
• Prior experience in IT field engineering, including office moves, hardware installations, and basic server maintenance (will be working with Lenovo workstations, Dell servers)
• Proficiency in break-fix methodologies and hardware fault diagnosis.
• Experience in administrative tasks and ticketing systems.
• Possession of relevant college, university, or professional certifications, such as CompTIA A+/N+.
• Desirable qualifications may include, but are not limited to, MCDST or ITIL Foundation v4.

ESSENTIAL ATTRIBUTES

• A positive demeanour with the ability to influence and collaborate effectively with team members.
• Methodical and quality-focused, with a commitment to delivering work accurately and efficiently.
• Display passion, professionalism, and a proactive “can-do” attitude.
• Effective communication skills, with a focus on honesty, openness, and attention to detail, particularly in high-pressure situations.
• Recognize when to seek assistance and collaborate effectively towards shared objectives.
• Remain flexible regarding working hours and locations, with a willingness to travel as required.
• Punctual, reliable, and presentable in all professional interactions.